Our 25-Point Evaluation Criteria
1 – 3. Security & Trust
At TrustPlay Seal, we start every casino evaluation by reviewing its licensing, independent regulation, and data encryption practices. We only recommend platforms that are legally licensed, independently audited, and protected with SSL security — giving players full confidence in the fairness and safety of every gaming session.
We confirm that the casino holds a valid operating license from a reputable regulatory authority. Accepted bodies include the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Gibraltar Regulatory Authority, Curacao eGaming, and the Isle of Man Gambling Supervision Commission, among others.
A trustworthy casino should be regularly audited by an independent third party such as eCOGRA, GLI, or iTech Labs. These agencies test game fairness, payout accuracy, and ensure the use of certified Random Number Generators (RNGs). If no third-party certification is visible, we conduct our own game fairness checks by simulating large volumes of game rounds to detect irregularities.
We verify the presence of active SSL encryption (typically 128-bit or 256-bit TLS) by checking for HTTPS protocol and a valid security certificate. This ensures that players’ personal data and financial information are transmitted securely and protected from unauthorized access.
4 – 9. Games & Software Quality
We assess every casino’s game selection and software quality to ensure players have access to top-tier entertainment. From a diverse game library to trusted software providers, we look for smooth gameplay, mobile compatibility, and fair RNG-based mechanics — all backed by industry-leading developers.
We assess the range of available titles, including slots, table games (blackjack, roulette, baccarat, poker), live dealer games, and niche categories such as bingo or crash games.
We look for the inclusion of popular network-linked jackpots like Mega Moolah and Divine Fortune, and the display of real-time prize values.
We test whether players can try games for free without making a deposit.
We verify the presence of top developers like NetEnt, Microgaming, Playtech, and Pragmatic Play.
Both downloadable clients and web browser platforms must provide a smooth, stable experience across devices and operating systems.
We confirm that the casino holds a valid operating license from a reputable regulatory authority. Accepted bodies include the Malta Gaming Authority (MGA), UK Gambling Commission (UKGC), Gibraltar Regulatory Authority, Curacao eGaming, and the Isle of Man Gambling Supervision Commission, among others.
10 – 13. Bonuses & Promotions
We carefully examine each casino’s bonus offers to ensure they are fair, transparent, and rewarding. From welcome packages to loyalty programs, we look for promotions with clear terms and real value — giving players more ways to win without hidden conditions.
Clear terms, realistic wagering requirements, and accessible rewards.
We evaluate all bonus rules and reject unclear or misleading terms.
Reload bonuses, cashback, and seasonal events for new and loyal users.
Tiered systems should offer real value and perks for high-volume players.
14 – 18. Banking & Payouts
We test each casino’s deposit and withdrawal systems to ensure fast, secure, and hassle-free transactions. From trusted payment methods to fair payout policies and transparent fees, we only recommend platforms that treat your money with the security and speed it deserves.
We test actual payment methods and limits.
Casinos must work with Visa, Mastercard, PayPal, and crypto gateways.
We verify payout speed and reliability.
No hidden charges or misleading policies.
Return-to-Player percentages should be published and fair.
19 – 22. Customer Support & Player Protection
Great customer service and player safety are non-negotiable. We test each casino’s support channels for responsiveness, helpfulness, and availability, while also reviewing tools for responsible gambling, data privacy, and player well-being — ensuring every user is treated with care and respect.
Policies must safeguard user data.
Access to tools like limits and self-exclusion.
Available across live chat, email, and more.
We contact support to assess response times and professionalism.
23 – 24. Mobile Compatibility
With more players gaming on the go, mobile performance is essential. We assess how well each casino runs on smartphones and tablets, testing both mobile browsers and dedicated apps. A great platform should offer smooth gameplay, responsive design, and full access to all core features — anytime, anywhere.
The website must work smoothly on iOS and Android devices.
If an app is available, we assess its stability, speed, and game library.
25. Localizationy
A truly global casino must adapt to local needs. We evaluate how well each platform supports multiple languages, currencies, and region-specific regulations. From local payment methods to tailored promotions, we prioritize casinos that deliver a seamless experience for players—wherever they are in the world.
- Language Support: Multilingual interfaces and support options.
- Currency Options: Acceptance of global and regional currencies.
- Legal Compliance: Platforms must restrict access in unlicensed regions.
- Regional Features: Payment methods and promotions should reflect local preferences.
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